1)     Future Development
We have had considerable generic growth and acquired other businesses over the last 10 years.  Consequently, we are now spread over three sites and have run out of space and need to develop a new distribution centre facility for the future.
Where do we start?

2)     Customer Service
Our customers’ demands for service are not being met. 
There are frequent complaints about our poor performance, most of which are justified.
What can we do to fix this?

3)     Distribution Centre Costs
Our distribution costs are going up making us less competitive in our highly competitive market.
Why is this happening and what can be done to fix the problem?

4)     Warehouse Management Systems
We have a warehouse management system operating but have not had the expected benefits from the investment.
Who can help us identify and fix the problems?

5)     Technology
The cost of technology is reducing, but who can advise us on the most practical and cost effective technology solutions now and for the future?
How can we gain benefits from supply chain software, warehouse management systems, barcode tracking, voice technology, RFID, etc.?

6)     Automation
On a recent overseas trip I saw a number of smart distribution centres, all well ahead of ours.
What level of automation and investment is appropriate for our business for now and the future?

7)     Management
We have a fairly new DC and recently installed a warehouse management system with paperless picking technology.  Our current distribution managers are not gaining the expected cost savings or providing the customer service standards expected.
What is the problem?  Is it our management or the systems we were advised to install?

8)     Supply Chain
How can we streamline our supply chain to make our business more reactive to demand, more flexible and with reduced costs?
There is too much inventory in the system for our current level of turnover.  What are the solutions?